Last Updated: [Nov, 2024 ]

At Handei Digital, we strive to provide the best services possible. If you are not satisfied with our services, please review our refund policy below.

1. Eligibility for Refunds

• Refunds are available for specific services if the request is made within 14 days of purchase.
• To be eligible for a refund, you must provide proof of purchase and a detailed explanation of the issue.

2. Non-Refundable Services

• Custom design work, development services, and digital marketing services are non-refundable once the work has commenced.
• Any third-party fees or costs incurred on your behalf are non-refundable.

3. Requesting a Refund

• To request a refund, contact us at tanaka[at]handei.digital with your order details and reason for the refund request.
• We will review your request and notify you of the approval or rejection of your refund.

4. Processing Refunds

• Approved refunds will be processed within 14 business days.
• Refunds will be issued to the original payment method unless otherwise agreed.

5. Changes to This Policy

• We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.